Terms and Conditions of www.spartancleaner.pl

Terms and Conditions of www.spartancleaner.pl
General definitions
Terms and Conditions – this document or a subpage of the Website, available at https:// www.spartancleaner.pl /regulamin

Website – the “spartancleaner.pl” website operating at https:// spartancleaner.pl and its subpages, including in particular the online store used for e-commerce sales.
Website Owner – the company “SPARTAN CLEANER SP Z O O”, with its registered office at: ul. Wyplera 14B/3, 40-860 Katowice, Tax Identification Number (NIP): 6342753243, National Court Register number (KRS): 0000359293.
Buyer – a natural person, legal person or an organisational unit without legal personality to which specific provisions grant legal capacity, placing an Order through the Website and using Electronic Services available on the Website.
Privacy Policy – a document or subpage of the Website defining the rules for processing personal data, available at https:// www.spartancleaner.pl /politykaprywatności
Product – any products available and presented on the Website, including in particular household and domestic cleaning products.
Order – a declaration of intent by the Buyer, submitted through the Website, consisting in the selection of specific Products and directly aimed at concluding an Agreement under the terms set out in the Terms and Conditions.
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ EU L 2016.119.1, as amended).
Electronic Communication – communication between the parties by electronic mail (e-mail) and contact forms available on the website.

General terms of use of the Website
The Terms and Conditions define the rules for using the Website and its functionality, the type of Products sold through it by the Website Owner, the conditions for placing Orders, the method of concluding and terminating agreements within the Website, payment rules and deadlines, delivery conditions and complaint procedures.

Information about a Product provided on the Website, in particular its description and price, does not constitute an offer within the meaning of the Polish Civil Code, but only an invitation to conclude an agreement within the meaning of Article 71 of the Polish Civil Code.

Before the User begins using the Website, the Website Owner makes the Terms and Conditions available to the User free of charge at the bottom of the Website. The User may save the content of the Terms and Conditions by printing it from the Website at any time.
The User may not use the Website, including placing an Order, using incorrect personal data.

The User is obliged to use the Website in accordance with the Terms and Conditions, applicable law and good practice, with due regard to personal rights and intellectual property rights, in particular copyrights held by the Website Owner or third parties, and in a manner that does not interfere with the operation of the Website.

Sales through the Website are available 24 hours a day, 7 days a week, throughout the year. The Website Owner reserves the right to temporarily disable the Website for technical reasons.
The Website is informational in nature and is used to present the Seller’s offer.
As a rule, the Website Owner stipulates that it does not conduct retail sales through the online store unless it confirms the order by e-mail, which is a condition for concluding the agreement, together with sending the order document specifying the method of payment.

Technical requirements
Using the Website, including purchasing Products, is possible provided that the User meets the following minimum technical requirements:
having a device enabling access to the Internet and equipped with a functioning operating system, e.g. Mac OS or Windows;
having an up-to-date version of an HTML5-compatible web browser installed on the above-mentioned device, providing access to Internet resources, such as Mozilla FireFox, Google Chrome or another web browser supporting cookies;
having an active e-mail account.
In order to ensure security on the Website, the Website Owner applies technical, organisational and legal measures appropriate to the level of security risk, in particular measures intended to prevent unauthorised persons from obtaining or modifying personal data transmitted over the Internet. The Website Owner ensures the security of data transmission on the Website by using the SSL protocol.

Placing and fulfilment conditions of an Order / conclusion of a sales agreement
In order to purchase a Product through the Website, the Buyer should visit https://www.spartancleaner.pl/sklep or https://www.spartancleaner.pl and then select the Product by following the steps indicated by the messages displayed on the Website’s subpages.

In order to make a purchase, after selecting a Product, the Buyer should press the “Place order” button.
After the Order has been placed, the Seller immediately confirms receipt of the Order.
Confirmation of acceptance of the Order referred to in point 3 of this section binds the Customer to the Order. Receipt of the Order is confirmed by sending an e-mail.

The confirmation of receipt of the Order contains:
confirmation of all essential elements of the Order,
a withdrawal form,
these Terms and Conditions, including information on the right to withdraw from the agreement.
Upon receipt by the Customer of the e-mail referred to in point 4 of this section, a Sales Agreement is concluded between the Customer and the Seller.
Each Sales Agreement will be confirmed by proof of purchase attached to the Product.
The method of payment is specified each time in the order confirmation in the form of a pro forma invoice.
Information and prices of Products
All prices shown on the Website are expressed in Polish zlotys and are net prices to which VAT at the applicable rate will be added.
Prices shown on the Website apply to one unit of a Product. Products of a given type are sold in pallet quantities.
The Website Owner reserves the right to change the prices of Products presented on the Website, withdraw Products and introduce new Products. The above right does not affect an Order placed before the effective date of the price change.

COST, DELIVERY TIME AND METHODS OF PRODUCT DELIVERY
The costs and method of Product delivery, borne by the Customer, are agreed during the Order placement process.
The Product delivery time consists of the Product preparation time and the time required for delivery by the carrier. Product preparation takes up to 7 business days.
Delivery of Products constituting movable goods by the carrier takes place within the period declared by the carrier, i.e. 5 business days from the date of dispatch (delivery takes place only on business days, excluding Saturdays, Sundays and public holidays).
Products purchased in the Store are shipped only within Poland by a forwarding company.
Right to withdraw from a distance agreement
A Consumer who has concluded a distance Agreement with the Website Owner may withdraw from it within 14 calendar days without giving any reason and without incurring costs, subject to the further provisions of the Terms and Conditions.
The Consumer may submit a statement using the form whose template constitutes Appendix No. 2 to the Polish Consumer Rights Act. Use of the templates referred to in the preceding sentence is not mandatory.
In order to meet the deadline for withdrawal from a distance Agreement, it is sufficient for the Consumer to send information concerning the exercise of the Consumer’s right of withdrawal before the expiry of the withdrawal period. A declaration of withdrawal may be submitted:
electronically by e-mail.
The Website Owner is obliged, immediately and no later than within 14 calendar days from the date of receiving the Consumer’s declaration of withdrawal, to refund all payments made by the Consumer, subject to point 5 (Right to withdraw from a distance agreement) of the Terms and Conditions.
The Website Owner will make the refund using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for the Consumer.
Out-of-court complaint handling and claim enforcement methods available to Consumers
A Buyer who is a Consumer has, among others, the following examples of out-of-court methods of handling complaints and pursuing claims:
applying to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded Agreement;
applying to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings aimed at amicably resolving a dispute between the Consumer and the Website Owner;
using the assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection, e.g. the Consumer Federation or the Association of Polish Consumers.
Detailed information on the Consumer’s options for using out-of-court complaint handling and claim enforcement methods and the rules for access to these procedures is available at the offices and websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Trade Inspection Inspectorates and on the website of the Polish Office of Competition and Consumer Protection.
Complaints
The Website Owner is obliged to provide the Buyer with Products free from defects.
The Buyer may submit complaints concerning a Product or the purchasing process itself.
A complaint should be sent to the e-mail address.
A complaint should contain data enabling identification of the Buyer and the Order, the subject of the complaint and the claims related to the complaint.
The Website Owner will respond to the complaint within 14 (fourteen) calendar days from the date of receiving the complaint.
Personal data and cookies
Detailed information on the rules for processing personal data, including information on the User’s rights related to personal data processing, as well as rules for using cookies, is contained in the Privacy Policy.
Changes to the Terms and Conditions
The Terms and Conditions apply from the date of their publication on the Website.
All rights to the Website, including economic copyrights, intellectual property rights to its name, Internet domain, Website pages, as well as templates, forms, logos and photographs placed on the Website, belong to the Website Owner or the Website Owner holds a licence or another right authorising their use.
The Website Owner reserves the right, to the extent permitted by applicable law, to amend the Terms and Conditions. The Website Owner is entitled to unilaterally amend the Terms and Conditions, to the extent not individually agreed with the User, for justified reasons. Justified reasons include in particular:
a change in generally applicable law in the Republic of Poland to the extent that such change modifies the content of the Terms and Conditions or imposes on the Website Owner an obligation to make a specific amendment to the Terms and Conditions;
the Terms and Conditions require supplementation, clarification or modification due to generally applicable law in the Republic of Poland or due to the need to improve the transparency of the Terms and Conditions, to the extent that such supplementation, clarification or modification is permitted by law or necessary to improve transparency;
the introduction by the Website Owner of new Website functionalities or modification of the existing scope of functionalities, to the extent that the new functionalities modify the content of the Terms and Conditions;
the introduction by the Website Owner of new IT systems or modification of existing IT systems, to the extent that they affect the content of the Terms and Conditions and amendment of the Terms and Conditions is objectively necessary and directly related to the introduction of new or modification of existing IT systems;
the emergence of judicial or administrative case law indicating that the content of the Terms and Conditions is contrary to law, to the extent that, from the point of view of a Consumer or an entrepreneur with consumer rights, the proposed amendment to the Terms and Conditions is to their benefit.
An amendment to the Terms and Conditions does not apply to agreements concluded before the effective date of the amendment. Agreements concluded before the effective date of an amendment are governed by the provisions of the Terms and Conditions in force on the date on which the User expressed the intention to conclude the agreement.
The Website Owner informs the User about a proposed amendment to the Terms and Conditions by publishing on the Website:
the content of the proposed amendment to the Terms and Conditions;
the effective date of the amendments to the Terms and Conditions;
the introduction by the Website Owner of new Website functionalities or modification of the existing scope of functionalities, to the extent that the new functionalities modify the content of the Terms and Conditions;
the consolidated text of the Terms and Conditions after the amendments.
The Terms and Conditions enter into force on 01.01.2025.